Privacy Policy

Privacy Policy

Chill Tea Atelier – www.chillteaatelier.ch

Last updated: 26.05.2025

1. Introduction

At Chill Tea Atelier, we take the protection of your personal data very seriously. This policy explains what data we collect, how we use it, and what rights you have concerning it.

By using our website https://chillteaatelier.ch, you agree to this privacy policy.

2. Data Controller

Chill Infusion Sàrl
Avenue de Sévelin 40,
1004 Lausanne, Switzerland
Email: info@chillinfusion.ch

3. Data Collected

a. Personal data voluntarily provided

  • First name, last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (via secure providers)
  • Any information communicated via our contact form, newsletter, or messaging service

b. Automatically collected data

  • IP address
  • Device and browser type
  • Pages visited, browsing duration
  • Approximate geolocation data
  • Cookies (see section 6)

4. Purposes of processing

Your data is used only for:

  • Processing and delivering your orders
  • Managing your customer account
  • Responding to your requests via form or email
  • Sending you newsletters if you have consented
  • Analyzing site performance (via tools like Google Analytics)
  • Complying with our legal obligations

5. Legal basis for processing

Processing is based on:

  • Your explicit consent (e.g., newsletter subscription)
  • The performance of a contract (e.g., online order)
  • Our legitimate interest in improving our service and website
  • Compliance with legal obligations

6. Cookies and similar technologies

We use functional, analytical, and marketing cookies. When you first visit, a consent banner is displayed. You can accept or reject non-essential cookies.

You can also configure your preferences at any time via our cookie manager or your browser.

7. Data sharing

We never sell your data. It may only be shared with:

  • Our service providers (logistics, payment, hosting, marketing)
  • Swiss authorities in case of legal obligation

All our partners are subject to strict confidentiality obligations.

8. International data transfers

Certain data may be transferred outside of Switzerland, particularly to EU countries or the United States. In this case, we ensure that standard contractual clauses or equivalent safeguards are in place.

9. Retention period

We retain your data:

  • As long as necessary for the purpose for which it was collected
  • In accordance with accounting obligations (generally 10 years for billing data)

10. Your rights

You have the following rights:

  • Right to access your data
  • Right to rectification in case of error
  • Right to erasure ("right to be forgotten")
  • Right to object to or restrict processing
  • Right to portability (export of your data)
  • Right to withdraw your consent at any time

To exercise your rights, please contact us at info@chillteaatelier.ch. You will receive a response within 30 days.

11. Data security

Your data is stored on secure servers and protected against unauthorized access, loss, or disclosure. Payments are processed via certified providers (Stripe, Shopify Payments...).

12. Policy changes

We may update this policy at any time. The update date will be displayed at the top of this page. We encourage you to review it regularly.

13. Contact

For any questions regarding our privacy policy or the use of your data:
📧 info@chillinfusion.ch
📍 Chill Infusion Sàrl

Avenue de Sévelin 40,

1004 Lausanne, Switzerland